Urban Brew: Industry-leading subscription service for coffee lovers.
CLIENT Urban Brew
SERVICES B2C Commerce, B2B Commerce, Development, BAU, Consulting, Performance
INDUSTRIES Ecommerce, Retail, B2C, B2B

The Brief:
- Guide consumers step-by-step through the coffee buying process to eliminate confusion and complexity;
- Allow incremental changes and additions as the range expanded with new product;
- Provide full control for consumers to pause, edit and redirect subscriptions;
- Support extensive social and paid media campaigns with targeted landing pages;

The Value Delivered:
- Guided shopping journey enables acquisition of customers more efficiently
- Increased average order values by 30%
- Scaled seamlessly to absorb spike in demand during pandemic that yielded over 110% overall gain in customers
- Personalised customer experiences increase satisfaction and loyalty
The Aligent team’s familiarity with Adobe Commerce, technical expertise, proactive mindset and responsiveness have all helped contribute to … our overall growth and success.
Greg Vowles
,Head of eCommerce
-at Podpac