Case Study

The Fruit Box Group

A headless B2B portal for subscriptions and multi sites, supporting pricing across 15,000+ locations.
Adobe CommerceB2BFood & BeverageSubscriptionUI/UX
Client

The Fruit Box Group

Year

2022

The Fruit Box Group needed a portal that can handle subscriptions, one off purchases, multiple delivery locations, and role based buying, all while keeping pricing and availability rules clear. We delivered a headless PWA experience integrated with NetSuite and other systems, including a pricing service that supports 15,000 plus locations and front end deployments with zero downtime.

The opportunity

The Fruit Box Group delivers workplace essentials to thousands of sites, where reliability matters because missed deliveries are felt immediately.

They needed a modern portal that handles standing orders, ad hoc orders, multiple locations, and perishable timelines, without making administration painful.

What we did


We designed the experience around common customer tasks, then built the supporting rules and integrations behind it.

  • Implemented role based permissions with self service administration.

  • Supported minimum order rules, standing order versus once off logic, and multi location standing order editing.

  • Added temporary changes and holds for defined periods, including Christmas closures.

  • Simplified complex pricing and deliverability rules, backed by ERP integration and a pricing service across 15,000 plus locations.

  • Delivered integrations with NetSuite, Rudderstack, and Customer.io, plus AI driven search, recommendations, mobile optimised checkout, and an invoice portal.

  • Used a split PWA and Adobe Commerce architecture to support front end deployments with zero downtime.

Locations

15000+


Pricing service supports 15,000 plus locations.

Downtime

0


Zero downtime front end deployments.

The result


Customers can manage complex ordering with less back and forth.

The business can release features quickly without disrupting trading.

The platform supports pricing and fulfilment rules at national scale.

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